COMMON QUESTIONS.
Everything you need to know about HOME RESET by Salvagno Partners, from your first request to the moment you come home.
What is a Home Reset?
A Home Reset is a personalised home preparation service designed around your return. We coordinate the agreed details before you arrive, from home preparation and groceries to personal preferences, practical arrangements and selected wellbeing services, so you can simply come home.
Is HOME RESET a property management service?
No. HOME RESET does not provide ongoing property management or general oversight of your home. Our service is centred on one specific moment: your return. We prepare the agreed details around your arrival so your home is ready when you come back.
How much does a Home Reset cost?
Every Home Reset is different. The final price depends on the level of service, your home, the arrangements requested and any third-party costs involved. After reviewing your request, we will prepare a personalised proposal for your approval before anything is confirmed.
When is HOME RESET available?
HOME RESET operates through pre-arranged bookings. Requests can be submitted online at any time, and availability depends on your arrival date and the services required. We recommend contacting us as early as possible, particularly for more complex Resets.
How far in advance should I book?
As early as possible. The more time we have before your return, the better we can coordinate your Reset. Last-minute requests may be possible depending on availability and the services required.
Does submitting a request confirm my booking?
No. Your request is an initial enquiry. We first review your arrival details and requirements and then prepare a personalised proposal. Your Home Reset is confirmed once you approve the proposal and the required deposit has been received.
How do you arrange access to my home?
Access is agreed privately with each client before the service takes place. Depending on your home and building, this may involve keys, an authorised contact or another agreed access method. Specific access arrangements are confirmed as part of your Reset.
Do I need to be in Barcelona to book a Home Reset?
No. You can arrange your Home Reset while you are travelling or living elsewhere. The service itself is carried out at your home in our current service area in Barcelona.
Can HOME RESET prepare a second home?
Yes. HOME RESET can be arranged for second homes and seasonal residences, whether you are returning for a weekend, several weeks or a longer stay. Your Reset will be designed around the home and your arrival needs.
Can you arrange groceries before I arrive?
Yes. Groceries and fridge stocking can be included in your Home Reset. We arrange them around your preferences and the agreed requirements for your return.
Can wellbeing services be included?
Yes. Selected wellbeing services, such as massage or personal training, may be arranged as part of your Home Reset, subject to availability and the requirements of your booking.
Can I request something that isn't listed on the website?
Yes. Tell us what you have in mind when you submit your request. If it fits within the HOME RESET concept and can be arranged safely and reliably, we will explore whether it can be included in your proposal.
Where is HOME RESET currently available?
HOME RESET is currently launching in Barcelona. Availability may vary depending on the location of the home and the services requested. Please share your address or area when submitting your request so we can confirm whether we can accommodate your Reset.
Are third-party costs included in my Home Reset?
Your proposal will clearly indicate what is included in your Home Reset. Purchases, external providers and other third-party costs may be charged separately depending on the services requested. Everything will be presented for your approval before your booking is confirmed.
STILL HAVE A QUESTION?
We're happy to help. If you have a question about HOME RESET or a specific return, get in touch and tell us what you need.